Privacy Policy - Take a Load Off Texas
www.Oncor.com, www.TakeALoadOffTexas.com

Privacy Policy

We know that many visitors to our Website are concerned about the information they may provide and how we may use that information, so the following privacy policy (this “Privacy Policy”) is provided to address those concerns. In this Privacy Policy, “you” or “your” refers to any user of this Website, and “we” or “us” or “our” refers to the owner(s) or operator(s) of this Website. Please read this Privacy Policy carefully and ensure that you understand it before using this website (this “Website”) or any information, material, services, and features offered to users of this Website (collectively, “Services”), all of which are subject to this Privacy Policy. This Privacy Policy is incorporated in and a part of our Website Terms of Use. If you have any questions or comments about our Privacy Policy, you may contact us.

The Policy

What Information is Covered by this Privacy Policy?

This Privacy Policy applies to any information, data, comments, suggestions, testimonials, photos and other images, media, remarks, complaints, ideals, statements or other materials of any kind that you submit, send or provide to us (collectively, “Information”), including, without limitation, any personal and Personally Identifiable Information and data (including, but not limited to, your name, address, zip-code, location, e-mail address, and telephone, cell phone, or mobile device number or address) that you provide to us as part of the registration with this Website, use of this Website, in communications with us, or otherwise (“Personally Identifiable Information”).

What Personally Identifiable Information Do We Collect?

We respect your privacy and are committed to protecting Personally Identifiable Information that you provide in connection with your use of this Website. Except as otherwise provided in this Privacy Policy, we do not collect Personally Identifiable Information from individuals unless they provide it to us voluntarily and knowingly. We only collect Personally Identifiable Information as set forth below.

Registration
Registration and creation of a user account may be required to access certain parts or Content of the Website or to receive certain Services via this Website. You may register with this Website and create a user account (“Registration”). There is no cost for the Registration. The Registration is required to create a user account (“User Account”) and give you access to certain Services or areas of this Website not available to users that are not registered. As part of the registration, you will be asked to provide certain Personally Identifiable Information and other Information about yourself, such as your name, address, and/or e-mail address. You are solely responsible for maintaining and updating the Information in your Registration information. You agree to ensure that the Information, including, without limitation, your name, address and e-mail address, in your Registration is always current.

You will also be asked to select a user name or identification, such as a screen name or screen identification (each, a “User Name”) and a password (the “Password”). There may be specific requirements or conditions on the selection of the User Name and Password. When selecting a User Name, you agree: (i) not to use your real name or the real name of another person as the User Name, (ii) not to use or select a User Name for any deceptive, fraudulent, unlawful, or illegal purposes, and (iii) that your User Name may be visible to all users of this Website and the internet’s general public while you use this Website and its Services. This Privacy Policy does not apply to any Information that you disclose publicly in the context of using Services. The Password is used to identify you as the authorized user under the User Name. You are also responsible for protecting the secrecy and confidentiality of the Password and liable for any consequences of your sharing the Password with any third party.

This Website may permit you to create a profile that, or parts of it, is visible to other users of this Website or the Internet’s general public (“Profile”). You are solely responsible for the creation, management, maintenance and updating of the Information in your Profile. If the creation of your Profile permits you to identify parts that are public and private, you are solely responsible for determining the public or private status of any Information in your Profile.

You may access, edit, deactivate, or remove your Profile by signing in to your User Account and following the directions there. You can also contact us to request deactivation of your User Account and Registration. After deactivation or removal of your User Account, you will not be able to access Information or areas of this Website requiring Registration. To do so, you will have to register again and create a new User Account. Following deactivation or removal of your User Account, we may, but will not be obligated, continue storing any Information that you provided to us. We will treat such Information in accordance with this Privacy Policy but reserve the right to delete and destroy it at any time.

Special Promotions and Contests
To participate in some Services such as sweepstakes, contests and surveys (“Special Promotions”), you will need to provide Personally Identifiable Information. Your Information may be collected by us or by a third party, such as a co-sponsor or a vendor involved in, or providing services in connection with, a Special Promotion. If you enter a contest, sweepstakes or other Special Promotion on this Website or through a Service on this Website, we will collect your Personally Identifiable Information and other Information. We will use, disclose and share your Personally Identifiable Information and other Information as set forth in “How Do We Use, Disclose, and Share Information? - Personally Identifiable Information” below.

Information Collected by Other Means or Media
In some situations, we may also collect Personally Identifiable Information and other Information about you through other means, directly or indirectly. For example, if you access this Website or any Services via your internet service provider (ISP) or wireless carrier or through another third party, we may collect Information directly from you or through the third party. In each of these cases, we will apply this policy to any Personally Identifiable Information.

Customer Service
We may offer support and technical assistance through customer service centers via telephone, online chat, or e-mail. Whenever you communicate with customer service, you agree that an operator may view, use and change Information in your User Account to provide the assistance that you need.

What Non-Personally Identifiable Information Do We Collect?

As part of the registration process for some Services, you may be asked to provide information that is not Personally Identifiable Information. For example, you may be asked to provide Information concerning your use of electricity and energy, and the like. This Information is generally optional but may be included in your User Account profile. We requests this Information to understand you and your use of electricity better and to also bring to your attention new services, programs, or offers that may be of interest to you.

Submissions
We may give you the opportunity to submit questions, comments, suggestions, testimonials, stories, photographs or other images, videos, remarks, reviews, statements, complaints or other materials of any kind (each a “Submission”) by e-mail or direct communication through this Website or in any other form. Unless you state expressly in the Submission that all or any part of it is confidential, you agree that we can use, share, and disclose any and all of the Submission as set forth in the Website Terms of Use and any such Submission and part thereof will not be subject to this Privacy Policy. If and to the extent that you expressly state in the Submission that all or a part of it is confidential, we may use, share, and disclose any and all of the Submission as set forth in the Website Terms of Use but will agree not to disclose publicly any of your Personally Identifiable Information in connection with the Submission. You agree that we may disclose you as the source of the Submission internally and among the operator(s) of this Website or if we are required to do so by law or governmental or court order or to enforce any of our rights related to or in connection with the Submission.

We may provide areas on our Website where you and others may post Submissions automatically without our prior review or control (any such Submission, an “Automatic Submission”). Any such Automatic Submission, whether or not it includes any Personally Identifiable Information, is subject to the Website Terms of Use but will not be subject to the non-disclosure, confidentiality, or other protections of Submissions, Personally Identifiable Information, or other Information under this Privacy Policy, even if you identify all or any part of the Automatic Submission as confidential. An Automatic Submission will be publicly displayed and any Information contained in an Automatic Submission will be publicly available to others. For example, if you include your email address in an Automatic Submission, you may receive unsolicited messages. We encourage you to exercise discretion and caution with respect to disclosing any Personally Identifiable Information in an Automatic Submission as we cannot control who reads an Automatic Submission nor can we control what others may do with the Information you include in an Automatic Submission.

Cookies and Related Technology
This Website, some Services and advertisements (if any) may contain “cookies,” clear gifs (also known as web beacons or web bugs), or similar technology. A cookie is a piece of data that is sent to your Internet browser, which will store the cookie on your computer if your browser is enabled to accept cookies. Web beacons assist in the delivery of cookies and the collection of non-Personally Identifiable Information, such as “click path” and other data as described above.

We use cookies, clear gifs, frames, server log analysis and other technologies as they are developed to customize your experience with this Website and Services. All sections of this Website where you are prompted to log in or that are customizable require your web browser to accept cookies.

We may track your use of this Website, including, without limitation, clicks from hyper links, hits per week, duration of your visit, and activities during your visit. This Website may automatically capture other information, such as, but not limited to, your domain name and Internet Protocol addresses, and compile aggregate data for statistical purposes to improve our Content and Services and administer this Website. We use Internet Protocol addresses to help diagnose problems with our server, to administer this Website, and to help ensure the security of your interaction with this Website. Your IP address is used to help identify you.

Most Internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or "Help" screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some portions of this Website and Services may not function properly.

We do not control cookies in third party ads (if any), and visitors are encouraged to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology. Any ads appearing on this Website may be delivered to you by third-party advertising companies. This Privacy Policy does not cover the use of Information collected from you by any such third party ad servers.

COPPA - Special Notice Regarding Children Under 13
We recognize the sensitivity of Personally Identifiable Information concerning children under the age of 13 and therefore provide this special notice. We are committed to complying with all applicable laws and regulations regarding children, including the Children's Online Privacy Protection Act (“COPPA”). This Website is not directed at children under the age of 13, and except in limited circumstances allowed by COPPA, we will not knowingly collect, maintain, or disclose any Personally Identifiable Information from a child under the age of 13 without first obtaining consent from that child's parent or legal guardian.

We encourage parents and guardians to spend time online with their children to become familiar with the types of Content and Services available on this Website and the Internet generally.

If you are a parent or guardian who has discovered that your child under the age of 13 has submitted his or her Personally Identifiable Information without your permission or consent, we will make reasonable efforts to remove the Information from our active list, at your request. To request the removal of your child's information, please contact us and be sure to include in your message the same User Name and password and/or e-mail address that your child submitted.

If we choose in the future to make Services available to children under the age of 13, we will comply with the requirements of COPPA. In that case, the child will be prompted to print out a form for you to complete and mail in to us. The form will list the Information required from both parent/guardian and child, as well as the intended uses of the Information. We will only collect information that is reasonably necessary for your child to participate, and we will not share your child's Personally Identifiable Information with any third party (except for purposes of fulfillment by a third party that has agreed to protect the information in accordance with this Privacy Policy), unless you specifically consent, or as permitted by COPPA or other applicable law. You may also subsequently revoke your consent and request that your child's information be removed from our active list.

How Do We Use, Disclose, and Share Information?

Non-Personally Identifiable Information
You agree that we may, from time to time, use, disclose, and share with third parties aggregate, non-Personally Identifiable Information to show general demographic and preference information among users of this Website.

Personally Identifiable Information
We use Personally Identifiable Information about you to deliver Services that you request, to keep you informed about changes affecting our Services or your account, to inform you of goods, Services or offers that may be of interest to you, and to improve and enhance this Website and Services. In order to operate the Website or deliver a Service, we may also share your Personally Identifiable Information with a service partner under protective conditions. If you provide us with Personally Identifiable Information, we will take all reasonable and appropriate steps to protect it from unauthorized disclosure.

If you opt in to receive e-mail from us, you can always opt out of future marketing messages by following the directions in each message to “unsubscribe.” However, if you choose to opt out of marketing messages, we reserve the right to contact you regarding your account status, technical support, product information, changes to account terms, and any other matter that might affect our Service to you.

You agree and consent to the disclosure to, and use by, a subsequent owner or operator of this Website or Service, of any Information about you contained in our database, if we or one of our operators assigns its rights and obligations regarding any of your Information at the time of a merger, acquisition, or sale of all or substantially all of our or its assets related to this Website or Service to a subsequent owner or operator. In the event of such a merger, acquisition, or sale, your continued use of this Website or any Service signifies your agreement to the subsequent operator or owner’s use of your Information in accordance with the Website Terms of Use and this Privacy Policy.

We may work together in order to provide portions of this Website and some Services (e.g., to fulfill prizes won in a contest or sweepstakes, or to provide other support for a Service) with other companies. These companies will handle your Personally Identifiable Information in accordance with this Privacy Policy.

We may also work with third parties to provide some Services on this Website. In connection with those Services, you are deemed to consent to us sharing your Information with third parties who provide services such as customer service, promotion administration, order fulfillment and/or prize delivery, as applicable. Third parties who provide, or participate in, Services on this Website are prohibited from using our customers' Personally Identifiable Information for marketing purposes and/or from sharing, selling, or otherwise using such information, unless you choose to opt in to marketing, sharing, or other uses by the third parties. IF YOU DO NOT WANT YOUR INFORMATION TO BE USED FOR MARKETING (OR OTHER PURPOSES UNRELATED TO THE PROVISION OF SERVICES) BY A THIRD PARTY WHO PARTICIPATES IN A SERVICE, DO NOT OPT IN TO SUCH USE BY THAT THIRD PARTY WHEN YOU REGISTER TO PARTICIPATE IN THE SERVICE.

Please note that whenever you opt in to receive future communications from a third party, your Information will be subject to the third party’s privacy policy. If you later decide that you do not want that third party to use your information, you will need to contact the third party directly, as we have no control over how third parties use information. You should always review the privacy policy of any party that collects your information to determine how that entity will handle your information.

We will not sell or provide your Personally Identifiable Information to unaffiliated companies for commercial purposes unrelated to our business or any Services. We will not share, sell, rent, or disclose any Personally Identifiable Information that we have collected except as stated herein, or in the following instances: (i) we have been given your consent to disclose; (ii) we have previously informed you of the disclosure, including by means of this Privacy Policy or on this Website, or through the Service where you provided your Information; (iii) we are required by law, legal process, or court order to disclose; (iv) disclosure is necessary to identify, contact, or bring legal action against someone who may cause or be causing harm to, or interference with, our rights or property, other users of this Website, or anyone else; (v) to respond to or communicate with regard to an inquiry, request or complaint that you have made or to provide or communicate with regard to a Service which you have requested or used; (vi) to implement or enforce this Privacy Policy and the Website Terms of Use; or (vii) to protect the rights, property or personal safety of us, another one of our users or a member of the public. We may specifically use IP addresses in cooperation with internet service providers to identify users if we deem it necessary to comply with law, to enforce compliance with this Privacy Policy or the Website Terms of Use, or to protect our sites, customers, or others.

Special Promotions and Contests
You hereby give us consent, and upon providing your Personally Identifiable Information and other Information you are also deemed to give us consent, that: (i) we use and store your Personally Identifiable Information and other Information as necessary for the operation of any Special Promotion, and (ii) we can disclose and share your Personally Identifiable Information and other Information as set forth above in “How Do We Use, Disclose, and Share Information? - Personally Identifiable Information”, including, without limitation, to third parties who organize or manage a Special Promotion or provide services in connection with a Special Promotion, such as age verification, customer service, promotion or sweepstakes administration, and/or prize delivery, as applicable. As described in more detail above in “How Do We Use, Disclose, and Share Information? - Personally Identifiable Information”, these third parties are prohibited from using this Personally Identifiable Information for their own marketing purposes and/or from sharing, selling, or otherwise distributing any of it unless you choose to opt in for such additional uses and/or disclosure by the third parties, under their respective privacy policies.

Access to Your Information

If at any time you want to know exactly what personal information we hold about you or wish to change personal information that is inaccurate or out of date, please contact us and we will amend your record.

Security

We will endeavor to take all steps deemed reasonable by us to protect your Personally Identifiable Information that we collect from unauthorized disclosure and to prevent possible security breaches in this Website, Services, and customer databases. Whenever you give us sensitive or confidential Information, we will take commercially reasonable steps to protect the Information by establishing a secure connection with your Web browser. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any Personally Identifiable Information held by us. However, no web site, internet transmission, computer system, or wireless connection is completely secure. Consequently, we cannot guarantee and cannot give an absolute assurance that unauthorized access, hacking, data loss, or other breaches will never occur or that your Personally Identifiable Information will be secure at all times. Your use of this Website and Services is at your own risk. We urge you to take steps to keep your Information safe by memorizing your password or keeping it in a safe place (separate from your User Account and Password), logging out of your User Account, and closing your web browser. WE WILL NOT BE HELD RESPONSIBLE FOR EVENTS ARISING FROM UNAUTHORIZED ACCESS TO YOUR PERSONALLY IDENTIFIABLE INFORMATION.

We may use overseas facilities to process or back-up information. As a result, we may transfer and store your personal information in such overseas facilities. However, this does not change any of our commitments to safeguard your privacy.

Hyperlinks To and From Other Sites

This Website may frame, and/or contain links to, or advertisements about, other web sites. Other sites may also reference, advertise, or link to this Website. We do not endorse or sponsor other web sites, is not responsible for the privacy practices or the content of other web sites, expressly disclaims any statements or assertions made on such web sites, and denies all liability associated with your use of, and the content on, such other sites and advertisements.

Notification of Changes

We reserve the right to change this Privacy Policy and the Website Terms of Use at any time. In case of any material change to this Privacy Policy, we will replace this “Privacy Policy” link on the home page of our sites with a link entitled “Updated Privacy Policy” for no less than 30 days. ALL CHANGES TO THE PRIVACY POLICY AND/OR WEBSITE TERMS OF USE WILL BE EFFECTIVE WHEN POSTED, AND YOUR CONTINUED USE OF THIS WEBSITE OR SERVICES AFTER THE POSTING WILL CONSTITUTE ACCEPTANCE OF, AND AGREEMENT TO BE BOUND BY, THOSE CHANGES.

(Rev. 07/13/2011)

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