What Personally Identifiable Information Do We Collect?
Registration and creation of a user account may be required to access certain parts or Content of the Website or to receive certain Services via this Website. You may register with this Website and create a user account (“Registration”). There is no cost for the Registration. The Registration is required to create a user account (“User Account”) and give you access to certain Services or areas of this Website not available to users that are not registered. As part of the registration, you will be asked to provide certain Personally Identifiable Information and other Information about yourself, such as your name, address, and/or e-mail address. You are solely responsible for maintaining and updating the Information in your Registration information. You agree to ensure that the Information, including, without limitation, your name, address and e-mail address, in your Registration is always current.
This Website may permit you to create a profile that, or parts of it, is visible to other users of this Website or the Internet’s general public (“Profile”). You are solely responsible for the creation, management, maintenance and updating of the Information in your Profile. If the creation of your Profile permits you to identify parts that are public and private, you are solely responsible for determining the public or private status of any Information in your Profile.
Special Promotions and Contests
To participate in some Services such as sweepstakes, contests and surveys (“Special Promotions”), you will need to provide Personally Identifiable Information. Your Information may be collected by us or by a third party, such as a co-sponsor or a vendor involved in, or providing services in connection with, a Special Promotion. If you enter a contest, sweepstakes or other Special Promotion on this Website or through a Service on this Website, we will collect your Personally Identifiable Information and other Information. We will use, disclose and share your Personally Identifiable Information and other Information as set forth in “How Do We Use, Disclose, and Share Information? - Personally Identifiable Information” below.
Information Collected by Other Means or Media
In some situations, we may also collect Personally Identifiable Information and other Information about you through other means, directly or indirectly. For example, if you access this Website or any Services via your internet service provider (ISP) or wireless carrier or through another third party, we may collect Information directly from you or through the third party. In each of these cases, we will apply this policy to any Personally Identifiable Information.
We may offer support and technical assistance through customer service centers via telephone, online chat, or e-mail. Whenever you communicate with customer service, you agree that an operator may view, use and change Information in your User Account to provide the assistance that you need.
What Non-Personally Identifiable Information Do We Collect?
As part of the registration process for some Services, you may be asked to provide information that is not Personally Identifiable Information. For example, you may be asked to provide Information concerning your use of electricity and energy, and the like. This Information is generally optional but may be included in your User Account profile. We requests this Information to understand you and your use of electricity better and to also bring to your attention new services, programs, or offers that may be of interest to you.
Cookies and Related Technology
This Website, some Services and advertisements (if any) may contain “cookies,” clear gifs (also known as web beacons or web bugs), or similar technology. A cookie is a piece of data that is sent to your Internet browser, which will store the cookie on your computer if your browser is enabled to accept cookies. Web beacons assist in the delivery of cookies and the collection of non-Personally Identifiable Information, such as “click path” and other data as described above.
We may track your use of this Website, including, without limitation, clicks from hyper links, hits per week, duration of your visit, and activities during your visit. This Website may automatically capture other information, such as, but not limited to, your domain name and Internet Protocol addresses, and compile aggregate data for statistical purposes to improve our Content and Services and administer this Website. We use Internet Protocol addresses to help diagnose problems with our server, to administer this Website, and to help ensure the security of your interaction with this Website. Your IP address is used to help identify you.
Most Internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or "Help" screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some portions of this Website and Services may not function properly.
COPPA - Special Notice Regarding Children Under 13
We recognize the sensitivity of Personally Identifiable Information concerning children under the age of 13 and therefore provide this special notice. We are committed to complying with all applicable laws and regulations regarding children, including the Children's Online Privacy Protection Act (“COPPA”). This Website is not directed at children under the age of 13, and except in limited circumstances allowed by COPPA, we will not knowingly collect, maintain, or disclose any Personally Identifiable Information from a child under the age of 13 without first obtaining consent from that child's parent or legal guardian.
We encourage parents and guardians to spend time online with their children to become familiar with the types of Content and Services available on this Website and the Internet generally.
If you are a parent or guardian who has discovered that your child under the age of 13 has submitted his or her Personally Identifiable Information without your permission or consent, we will make reasonable efforts to remove the Information from our active list, at your request. To request the removal of your child's information, please contact us and be sure to include in your message the same User Name and password and/or e-mail address that your child submitted.
How Do We Use, Disclose, and Share Information?
Non-Personally Identifiable Information
You agree that we may, from time to time, use, disclose, and share with third parties aggregate, non-Personally Identifiable Information to show general demographic and preference information among users of this Website.
Personally Identifiable Information
We use Personally Identifiable Information about you to deliver Services that you request, to keep you informed about changes affecting our Services or your account, to inform you of goods, Services or offers that may be of interest to you, and to improve and enhance this Website and Services. In order to operate the Website or deliver a Service, we may also share your Personally Identifiable Information with a service partner under protective conditions. If you provide us with Personally Identifiable Information, we will take all reasonable and appropriate steps to protect it from unauthorized disclosure.
If you opt in to receive e-mail from us, you can always opt out of future marketing messages by following the directions in each message to “unsubscribe.” However, if you choose to opt out of marketing messages, we reserve the right to contact you regarding your account status, technical support, product information, changes to account terms, and any other matter that might affect our Service to you.
We may also work with third parties to provide some Services on this Website. In connection with those Services, you are deemed to consent to us sharing your Information with third parties who provide services such as customer service, promotion administration, order fulfillment and/or prize delivery, as applicable. Third parties who provide, or participate in, Services on this Website are prohibited from using our customers' Personally Identifiable Information for marketing purposes and/or from sharing, selling, or otherwise using such information, unless you choose to opt in to marketing, sharing, or other uses by the third parties. IF YOU DO NOT WANT YOUR INFORMATION TO BE USED FOR MARKETING (OR OTHER PURPOSES UNRELATED TO THE PROVISION OF SERVICES) BY A THIRD PARTY WHO PARTICIPATES IN A SERVICE, DO NOT OPT IN TO SUCH USE BY THAT THIRD PARTY WHEN YOU REGISTER TO PARTICIPATE IN THE SERVICE.
Special Promotions and Contests
You hereby give us consent, and upon providing your Personally Identifiable Information and other Information you are also deemed to give us consent, that: (i) we use and store your Personally Identifiable Information and other Information as necessary for the operation of any Special Promotion, and (ii) we can disclose and share your Personally Identifiable Information and other Information as set forth above in “How Do We Use, Disclose, and Share Information? - Personally Identifiable Information”, including, without limitation, to third parties who organize or manage a Special Promotion or provide services in connection with a Special Promotion, such as age verification, customer service, promotion or sweepstakes administration, and/or prize delivery, as applicable. As described in more detail above in “How Do We Use, Disclose, and Share Information? - Personally Identifiable Information”, these third parties are prohibited from using this Personally Identifiable Information for their own marketing purposes and/or from sharing, selling, or otherwise distributing any of it unless you choose to opt in for such additional uses and/or disclosure by the third parties, under their respective privacy policies.
Access to Your Information
If at any time you want to know exactly what personal information we hold about you or wish to change personal information that is inaccurate or out of date, please contact us and we will amend your record.
We will endeavor to take all steps deemed reasonable by us to protect your Personally Identifiable Information that we collect from unauthorized disclosure and to prevent possible security breaches in this Website, Services, and customer databases. Whenever you give us sensitive or confidential Information, we will take commercially reasonable steps to protect the Information by establishing a secure connection with your Web browser. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any Personally Identifiable Information held by us. However, no web site, internet transmission, computer system, or wireless connection is completely secure. Consequently, we cannot guarantee and cannot give an absolute assurance that unauthorized access, hacking, data loss, or other breaches will never occur or that your Personally Identifiable Information will be secure at all times. Your use of this Website and Services is at your own risk. We urge you to take steps to keep your Information safe by memorizing your password or keeping it in a safe place (separate from your User Account and Password), logging out of your User Account, and closing your web browser. WE WILL NOT BE HELD RESPONSIBLE FOR EVENTS ARISING FROM UNAUTHORIZED ACCESS TO YOUR PERSONALLY IDENTIFIABLE INFORMATION.
We may use overseas facilities to process or back-up information. As a result, we may transfer and store your personal information in such overseas facilities. However, this does not change any of our commitments to safeguard your privacy.
Hyperlinks To and From Other Sites
This Website may frame, and/or contain links to, or advertisements about, other web sites. Other sites may also reference, advertise, or link to this Website. We do not endorse or sponsor other web sites, is not responsible for the privacy practices or the content of other web sites, expressly disclaims any statements or assertions made on such web sites, and denies all liability associated with your use of, and the content on, such other sites and advertisements.
Notification of Changes